Magnum Vehicle Solutions
The UK's Premier Vehicle & Motorhome Specialists
Magnum Vehicle Solutions
The UK's Premier Vehicle & Motorhome Specialists

Terms & Conditions

1. INFORMATION ABOUT US 

1.1 This website www.magnumvs.co.uk (the “Website”) is operated by Magnum Vehicle Solutions Limited ("we/us/our"), a company incorporated in England whose registered office is at Unit 654, River Gardens, North Feltham Trading Estate, Feltham, Middlesex TW14 0RB. Company number: 6729368 and VAT Registration number: 939 7705 71.

2. GENERAL INFORMATION

2.1 These terms and conditions together with the documents referred to within them inform the user of this website (referred to as "you/your" or similar expression) the basis on which we will supply to you our goods ("Goods") and services ("Services"). Please read these terms fully and carefully before using our Website as well as ordering any Goods or Services from our Website. If you do not accept these terms of use, please do not use this Website. By ordering any of our Goods or Services, you agree to be bound by these terms.

2.2 We reserve the right to change these terms and conditions at any time, without notice. Any such changes will be effective from date and time of posting on this website, it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2.3 We cannot be held responsible for any infringement of patent or copyright on the part of our suppliers or customers in the event of parts being supplied to their design.

3. YOUR STATUS

3.1 By placing an order with us, you warrant that:
You are legally capable of entering into binding contracts.
You are at least 18 years old

And:
That the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading. Should any information provided to us by you be found to be inaccurate, incomplete or misleading you shall be held liable for any costs arising from such a circumstance.

4. PRICES
4.1 Whilst we endeavour to adhere to our published prices we reserve the right to amend them to those in effect at the date of dispatch. All prices include VAT unless otherwise stated. All prices are exclusive of any other sales tax or duty that may be applicable which will be payable in addition to the price unless otherwise stated.

4.2 The prices of the Goods and Services will be as quoted on our Website except in cases of obvious error (see clause 4.6). The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates). This clause will not apply to orders placed by you which have been acknowledged in a durable medium by us, in which case the prices quoted on the acknowledgement will apply.

4.3 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

4.4 Payment is accepted by most major credit or debit cards, you are required to enter the relevant details on the checkout page. By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.

4.5 All credit or debit card holders are subject to mandatory validation checks and authorisation by the card issuer. If the card issuer refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit or debit card payment in accordance with your order or purchase.

4.6 While we endeavour to list our prices correctly, on occasions an error may occur and goods may be either incorrectly priced or described. We are under no obligation to provide Goods or Services to you at an incorrect, lower price, the processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. We reserve the right to correct any errors and will at our discretion either cancel your order and refund the price you have paid or use reasonable endeavours to contact you to ascertain whether you wish to continue with the order at the correct price or correct description. In the event of us being unable to contact you or you expressing your wish not to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

5. AVAILABILITY

5.1 All goods are subject to availability, in the event that we cannot supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to inform you of such a circumstance. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days.

5.2 All free items are subject to availability and our discretion. In the case of a free item being offered which has become out of stock we reserve the right to remove or substitute all free items for any reason, for that of similar quality and value.

6. Delivery & Title

6.1 We aim to deliver the goods in accordance with your order within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 5 and 4.3. We reserve the right to deliver an order in instalments by separate delivery shipments. Any delivery date is an estimate only.

6.2 Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any repair/replacement work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.

6.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

6.4 Any claim that any goods have been delivered damaged or do not materially comply with their description must be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such goods to us within a further 14 days after such notification, we will at our sole discretion replace such goods or refund the price paid for such goods.

6.5 Any claim that goods have not been delivered to you by us must be notified by you to us within 7 days of their expected delivery date.

6.6 Risk in the Goods passes when they are delivered to you.

6.7 Passing of title in the Goods will remain with us and will not pass to you until the amount due under the invoice for them or any other outstanding invoice from us to you (including interest and costs) has been paid in full.

6.8 We may maintain an action for the price of any Goods notwithstanding that title in them has not passed to you.

7.0 GUARANTEE and WARRANTY

7.1 All products are supplied and guaranteed by the manufacturer in accordance with manufacturers specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations. In the event of a guarantee claim, notification must be both verbal and written immediately a fault is discovered. You must provide full particulars to enable us to verify the claim. Wherever possible parts are to be returned to us accompanied by the appropriate paperwork, carriage paid for inspection by us or manufacturer.

7.2 We shall have no liability to you in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of goods, incorrect fitting or ordering of goods or failing to follow the manufacturer's instructions.

7.3 Where a product is supplied with the benefit of a warranty this warranty is given by the Goods' manufacturers, provided that you comply with the conditions set out in clause 7.4 as well as any provided with the Warranty, known as Warranty Conditions.

7.4 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing (including a description of the fault) and return such Goods to us. We will repair (or at our sole option) replace such Goods with the same or superior Goods, without charge, and shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.

7.5 Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.

7.6 We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.

7.7 We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.

7.8 Where a product is supplied with the benefit of a warranty that warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

8.0 RETURNS

8.1 If for whatever reason you change your mind and would like to return your order for up to 21 days after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging.
8.2 You are responsible for all postage costs for products returned under our Returns Procedure unless another arrangement has been specifically agreed and confirmed in advance on a durable medium with our Customer Services Department.

8.3 Goods may only be returned with our prior written authorisation and we reserve the right to deduct the appropriate handling charges. Before returning your item(s) contact must be made with us for a Returns Authorisation Number.
8.4 All unidentified packages received without a valid Returns Authorisation number on the outside will be refused.
8.5 All returns must be received by us within 14 days of you receiving a Returns Authorisation Number.
8.6 We will not accept responsibility for loss or damage of goods during transit.
8.7 In the case of a returned order, any free items must be returned as new, at the same time. Failure to return the item as new, or in part, whole or at all, then Magnum Vehicle Solutions reserves the right to deduct the full price of the free part from your credit.
8.8 In the case of a credited part or order, only the amount paid will be credited.
8.9 Please refer to our Returns policy for further information.

9.0 Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: sales@magnumvs.co.uk, or call 020 8751 6999

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

10.0 LIMITATION OF LIABILITY

10.1 The following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you arising out of or in any way related to the contract.

10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from this Contract.

10.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence under section 2(3) of the Consumer Protection Act 1987 for fraud or for fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.4 Subject to clause 10.3 we will not be liable to you for any indirect or consequential, special or punitive loss, damage, costs or expenses, loss of profit, loss of business, loss of income or revenue, waste of management or office time or depletion of goodwill.

10.5 Subject to clause 10.3, our total liability to you under or connected with this contract will not exceed 125% (one hundred and twenty five per cent) of the price payable for the goods for any one event or series of connected events.

These Terms are governed by and construed in accordance with English Law and exclusive jurisdiction of the English Courts in the event of a dispute. Your statutory rights remain unaffected by any of the terms and conditions above.